Frequently Asked Questions
Find everything you need to know about your Justine Clenquet orders, shipping, and jewelry care.
Where are Justine Clenquet pieces manufactured?
All our jewelry is handmade in France. We take pride in supporting local craftsmanship and ensuring high-quality standards for every unique piece.
What materials are used in the jewelry?
Our collections are primarily crafted from brass dipped in 24k pale gold or silver palladium. We also incorporate Swarovski crystals and high-quality glass pearls.
How long does international shipping take?
Orders are typically processed within 2-3 business days. International shipping generally takes 5-10 business days depending on the destination and customs clearance.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original packaging, unworn, and in perfect condition. Please note that for hygiene reasons, earrings cannot be returned.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfume, and cosmetics. Store your jewelry in its original pouch and clean it gently with a soft, dry cloth.
Are your products nickel-free?
Yes, all Justine Clenquet jewelry is nickel-free and designed to be hypoallergenic to minimize the risk of skin irritation.